FAQ
Fair questions. Straight answers.
- Is it really the same software?
- Yes. We source through the same authorized, multi-billion dollar distributors the largest resellers in the country use. The licenses, the entitlements, and the support channels are identical. The only thing that changes is the markup on the invoice.
- Do I have to wait for my renewal date to switch?
- For most licensing, no. We provision your licenses, you submit a cancellation ticket for your current arrangement, and from that point you pay our price. Cloud agreements like Azure can take more planning, and we will tell you honestly when that is the case.
- How does Harbour make money?
- We add a low margin, typically in the 5 to 10 percent range, and we disclose it before you sign. The big resellers commonly mark products up 40 to 100 percent and disclose nothing. We would rather make a fair margin on a client who stays for years.
- What happens to support if I leave my current reseller?
- It usually gets better. Support comes from the distribution layer, not from your reseller's brand name. Our distributors run dedicated service desks with two-hour response times, which beats waiting on a manufacturer's 1-800 line or being a small account at a giant VAR.
- Who is this a fit for?
- Organizations with roughly 25 to a few thousand software seats: school districts, law firms, mid-sized companies, and fast-growing teams that started out buying direct from the manufacturer. If you have a procurement department the size of a small town, we are probably not your reseller.
- What does it cost to find out if I'm overpaying?
- Nothing. Send us a renewal quote or a recent invoice and we will price the same products. If we can't beat what you're paying, we will tell you that too.
- Is Harbour Digital a certified diverse supplier?
- Yes. Harbour Digital & Associates is a certified women-owned business enterprise (WBE). If your organization has supplier diversity goals, purchases through Harbour can count toward them.
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